The mobile app user may report camera issues from the Cameras section on all the tabs: All cameras, Favorites, Camera groups. The message will be sent to the administrator, who maintains the system.
This option isn’t available for the Agent-integrated cameras. For details on how to manage these cameras, refer to the Manage an Agent-integrated camera documentation section.
To report a camera issue, follow the steps:
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Select a camera and tap the context menu icon (⋮).
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From the opened panel, select an option:
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Tell us about camera problem.
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Camera settings > Tell us about camera problem.
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On the opened tab, select one of the issues to report:
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Foreign objects in the lens
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No sound
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No picture
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Interruptions in work
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Swing mechanism defective
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Select Send. Once the message is sent, you’ll see a notification.